Christmas is coming, and while the bells are ringing, the tills arent. But Sandie - the rising star of the retail spying world - is busier than ever, rooting out the best and worst in festive customer care through her company. The former Charlies Shopping Angels are helping out, too. Glamorous widow Grazia is going undercover under the duvet at boutique hotels, in betwee Christmas is coming, and while the bells are ringing, the tills arent. But Sandie - the rising star of the retail spying world - is busier than ever, rooting out the best and worst in festive customer care through her company. The former Charlies Shopping Angels are helping out, too. Glamorous widow Grazia is going undercover under the duvet at boutique hotels, in between dating a succession of toyboys and trying to remember which lie shes told about her age. Meanwhile, not-quite-yummy mummy Emily investigates the child-friendliness of the high street with the help of three-year-old Freddie, when shes not working flat out with her partner to save their fledging village shop from the un-festive credit crunch. The shoppers are back, but is the happiness theyve worked so hard for, about to disappear faster than a Louis Vuitton handbag in the Harrods sale?