We pay regress attention for the quality of the books. Each book pass through a three stage quality check process but if you are not satisfied with the book, replacement request can be generated within 15 days of the book delivery. Replacement can only be provided in the case of other copy is available.
Process
Go to your Account - > Orders - > Request Return
you have following options:
- Contact Customer Care: (+91) 9050111218, (+91) 8683811218
- Contact our representative through APP
- Drop us an email at cs@bookchor.com
- Request the book from App
Once your loyalty points will reach the minimum threshold, i.e. 100 Points, Points will be automatically redeemed during checkout process
You can check order status from orders panel in account settings
You can cancel or change the order before it will be dispatched from bookchor warehouse facility
Once the order is dispatched, you can make cancellation request upon successful delivery
If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you. Please chat with us or call us as soon as possible at+91-9466501218 to speak with a member of our customer service team.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
Get more savings on our already great prices with weekly Bookchor coupons.
You can add coupons during your checkout process. Here’s how:
Step 1: Click on Checkout button on cart
Step 2: Add your billing, shipping details & review your selected books
Step 3: In payment section: Enter your coupon code and click "Add Coupon"
Step 4: Enter your coupon details & press ok
You can track order delivery from orders section. Here’s how:
Step 1: Click on order you would like to track
Step 2: Copy the tracking code given at order details
Step 3: Click on Track Button, you will be redirected to our delivery partner site
Step 4: Paste the tracking code & get the details
We cannot determine exact delivery time, but we can tell you if your order has been shipped, and whether any problems with it have been reported to us.
If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you. Please chat with us or call us as soon as possible at+91-9466501218 to speak with a member of our customer service team.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.
We do not offer same-day delivery at this time.
For your security and protection, it's best to have someone available to sign for your order between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays.
In most cases, our delivery partners deliver orders between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. Since we are using partner service for the delivery, we cannot determine an approximate time your order will be delivered.
We are unable to specify a particular time for your order to be delivered.
The minimum order amount should be ₹599 to qualify for free delivery.
Normal delivery time is about 7-10 working days.
You can join us on facebook or twitter to get updates about offers & deals
You can also subscribe our newsletter to get updates about newly added books, offers, discounts.
Yes, you can subscribe our newsletter to get all updates about ongoing promotions our your email
We currently accept online payments via ccavenue payment gateway. You can make payment using Credit Cards, Visa, MasterCard, Discover, AmericanExpress, gift cards and checks. We accept single or multiple methods of payment on your purchases online. Bookchor maintains reasonable and appropriate standards to safeguard your Personal Information.
Get more savings on our already great prices with weekly Bookchor coupons.
You can add coupons during your checkout process. Here’s how:
Step 1: Click on Checkout button on cart
Step 2: Add your billing, shipping details & review your selected books
Step 3: In payment section: Enter your coupon code and click "Add Coupon"
Step 4: Enter your coupon details & press ok
Buyer Protection is a set of guarantees provided by AliExpress.com that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
The Bookchor Refer and Earn Program lets you invite friends to join bookchor.com. For every friend you successfully refer to bookchor.com, you will receive 2.5% of their cart value in bookchor waller every time your friend shop with us, the wallet money is redeemable on the android App.
If your friends accept the invite, sign up at bookchor APP and complete their purchase you will get 2.5% of their cart value in your bookchor wallet(excluding shipping, handling or gift-wrapping fees).
Additionally, we will also send your friends a Sign Up Bonus of ₹50, once they have completed their signup.
- Share the App link to your friends via Facebook, twitter, whatsapp, g+, or other social media ways
- Post unique referral ID: Your unique referral ID is available on the earn with bookchor page. Copy and share this link on any website or blog that you own or manage to invite friends to bookchor
You can invite as many friends as you’d like! Remember, the more they shop the more credits you earn.
Yes, you can invite any of your friends or acquaintances. However, to ensure that users don't get spammed, please ensure that you only send invites to people you are acquainted with.
In order to use the Chor wallet, it should have minimum ₹100 balance.
You can request any book that you do not find listed on our website!
You can request as many books you would like!
After a successful book request, it takes 4-5 Working days. It is strongly dependant on the amount of information you give us on finding that book.
A reference link is a URL (eg. from Amazon) you would like to share with us to help us find that book and give other important information about that book.
It is not compulsory to provide a reference link.
Buying books is solely your decision, we will update our inventory as soon as the book will be available.
There might be chances that someone else might buy the book before you, as it is available for all of our customers
If you are using our App, you will get notification over your APP.You may check your account section about status of book requests.
Surprisingly its a free service for students, Students can list upto 5 active listing at a moment & it the listings will be active for 3 months. After that listings will be deactivated automatically.
If you want to list some books again, you are free to do so.
Students can make 5 active listings at a time
The transaction between you and the buyer is solely at your and the buyer’s discretion. Bookchor.com is not a party to the contract and will not be held liable for any kind of dispute between you and the buyer.
Yes, Got to your profile->Accounts->Sell your books->Delete Listings to delete your book listing.
You can list all and any type of Books at bookchor.com except :
- Pirated Books
- Books in unreadable condition
- Used Notebooks
- Brochures, advertisement books
- all all other material that does not classify as a readable book.
Customers who are interested will contact you over the contact details provided by you either email or phone numbers. Selling of book to a customer will be solely at your discretion
No, you need to arrange your own dispatch & delivery services.
We are accepting all kinds of books, including textbooks, novels, library binding.
Donated books will be sold at bookchor.com, so the condition of these books should be readable (more details in next questions)
Books which are not acceptable:
- Notebooks, Workbooks
- Very old editions of books
- Books with missing pages or torn pages
- Books with too much marking & highlighting as it will be very difficult for user to read
- Stolen Books
- Pirated Copies or photocopies of books
We believe in making books accessible to the most needed sections of the society, that is children. According to a report by Pratham, 30 % age of children don’t even attend school.
Of those who attend, 30% lack basic amenities like books and stationary. By selling your books on our portal which has wider reach, we aim to bridge this gap by supplying resources to them. We assist some NGOs and provide them with need based resources with the money that is generated by selling the books you donate.
Because we are a better channel if you want to reach out to the people in need. Our projects with the NGOs are completely transperant and you can even choose which project you would like to donate your books for.
You can find the details of all the historical and ongoing projects on the Projects tab on the donations Page
bookchor.com provides pickup services for many locations in India, If your region is lying in those areas, our team will come at your door to pick the donation.
In case, there is no pickup service available at your location, you can send it via Indian Post Parcel Service (which is more economical), bookchor.com will refund actual delivery charges to your bookchor wallet. You can buy books with that cash from bookchor.com or through App
Application of Terms and Conditions
- The buyer will get the free Bookchor merchandise on every purchase above Rs 399.
- The free merchandise will be limited to quantity one each, on the designated order value
- The decision of choosing the design of merchandise lays with Bookchor
- The buyer cannot claim an exchange of the merchandise sent to him if he/she wants a different design for the merchandise.
- Bookchor guarantees the quality of merchandise, no claims of damaged Merchandise is going to be acceptable.
- In case, if the buyer wants to return the books bought during the Big Book Bang sale, then the refund given from Bookchor will be in Loyalty points, which will be credited into buyer's account.
- The cashback will be given as Bookchor Loyalty points in the Bookchor account of the buyer.
- The Bookchor Loyalty points will be credited into the buyer's Bookchor account in 15 days after the completion of the delivery process.
Interpretation
In the above terms and conditions, unless the context otherwise requires, the following expressions have the following meanings
- The buyer will get 'Free merchandises in one quantity each' designated to the order value assigned. For example: If the buyer has made the purchase of 2499 INR, then he/she will be getting 1 T-shirt, 2 Premium Bookmarks and a cashback of 100 loyalty points.
- The designated order value is the amount of money the buyer needs to pay to reach a particular value, given by Bookchor. At this order value, the buyer will be able to get the Free Merchandise.
- The delivery completion period starts from the date of delivery of the order till 15 days
Application of Terms and Conditions
- The buyer will get the free Jar Candle on purchase above Rs 499. Limited to 1 per user only
- The free Jar Candle will be limited to quantity one per user (on the designated order value) irrespective of the number of orders the customer place during the sale.
- The decision of choosing the design of Free Jar Candle lays with Bookchor
- The buyer cannot claim an exchange of the Jar Candle sent to him if he/she wants a different frangnance for the Jar Candle.
- In case, if the buyer wants to return the books bought during the Diwali sale, then the refund given from Bookchor will be in Loyalty points, which will be credited into buyer's account.
- The price guarantee works only for the specific ISBNs listed in "Loot Store" only. No other book/ISBN qualifies for the offer
- The price guarantee is valid till the sale is live
Interpretation
In the above terms and conditions, unless the context otherwise requires, the following expressions have the following meanings
- The buyer will get 'Free Jar Candle in one quantity each' designated to the order value assigned. For example: If the buyer has made the purchase of 499 INR, then he/she will be getting 1 Jar Candle. For second order or rest of his/her orders, there will not be any free Jar Candle. Purchase made via Bookchor Loyalty points will not be valid for the sale. Although, Wallet points will be valid for the sale offer.
Application of Terms and Conditions
- Buy 8 or above books & get full refund of 2 books in Bookchor Loyalty points
- Amount will be refunded as a cashback
- Value will be calculated from minimum price of 2 books
- Loyalty points will be credited once the order gets delivered.
- No Exchange or return will be allowed for the free books
