Supply Chain Management: Concepts, Practices, and Implementation is a comprehensive textbook on the strategic, practical, and managerial perspectives of supply chain. Designed for the students of business management, it explains the concepts through exhibits, flow charts, diagrams, and case studies. Divided into nine chapters, the book begins by introducing supply chain ma Supply Chain Management: Concepts, Practices, and Implementation is a comprehensive textbook on the strategic, practical, and managerial perspectives of supply chain. Designed for the students of business management, it explains the concepts through exhibits, flow charts, diagrams, and case studies. Divided into nine chapters, the book begins by introducing supply chain management (SCM), its evolution, and planning framework. It includes important concepts, such as customer order management and bullwhip effect, as also covers different kinds of SCM software, which include those from SAP, QAD, and SSA. The linkage between customer relationship management (CRM) and SCM has also been well expounded. There is a detailed discussion on the best practices in SCM, such as hub and spoke and radio frequency identification. The book also includes separate chapters on procurement and outsourcing comprising topics, such as vendor rating and development, e-procurement, and purchasing, issues, challenges, and opportunities in SCM, world-class practices, and implementation and performance benchmarking. With its in-depth coverage of the key SCM concepts, the book will be equally useful for researchers and practising professionals. About The Author: Sunil Sharma is presently Professor at the Faculty of Management Studies (FMS), University of Delhi. A PhD in Total Quality Management (TQM) from the same university, he has over 20 years of teaching experience. He also regularly conducts executive development programmes. He received the UGC Post-doctoral Research Award in 2002?05 to work on SCM in Indian industries. A prolific researcher, Prof. Sharma has contributed several papers to leading journals. He has been nominated to the International Teachers Programme (ITP) at the Kellogg School of Management, Evanston, Chicago. Table Of Contents: Preface Acknowledgements 1. Introduction to Supply Chain Management 2. Dynamics of SCM 3. Information and Communication Technology (ICT) in SCM