Quality Management is a comprehensive textbook specially designed to meet the needs of management students. Quality Management is a comprehensive textbook specially designed to meet the needs of management students. The book explains the core concepts of quality management through practical applications and supplements them with numerous solved examples, caselets, and deta Quality Management is a comprehensive textbook specially designed to meet the needs of management students. Quality Management is a comprehensive textbook specially designed to meet the needs of management students. The book explains the core concepts of quality management through practical applications and supplements them with numerous solved examples, caselets, and detailed case studies. Beginning with an overview of quality management, the book discusses in detail quality function deployment, acceptance sampling, statistical process control, and quality standards. It goes on to discuss software quality management, total quality management, Six Sigma, and experimental design and the Taguchi method. Finally, it discusses service quality management, cost of quality, and quality management strategies for Indian industry. Users will find this book highly useful for its coverage of the key concepts of quality management explained through caselets, tables, and diagrams. About The Author: Kanishka Bedi Assistant Professor, Universitas 21 Global, Bangalore, has over a decade of teaching experience in quality management and production and operations management. He has been a visiting faculty at the Indian Institute of Management, Lucknow, and is active in research, executive training, and consultancy. He is the author of Production and Operations Management (OUP). Table Of Contents: 1. Introduction to Quality Management Indian Companies Monopolize the Deming Awards in 2003 Quality Management?A Conceptual Framework Strategic Quality Management Benchmarking Case Study?Mahindra & Mahindra 2. Quality Function Deployment Quality Function Deployment: The Concept Application of QFD in Philips EBEI-IC Case Study?QFD at Boeing 3 Acceptance Sampling The Need for Acceptance Sampling Types of Sampling Plans Single Sampling Plan and the Operating Characteristics Curve Double Sampling Plan for Attributes Standardized Sampling Systems for Attributes Dodge-Romig Sampling Schemes Sequent