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288
Pages9780143062318
ISBN15 mm
Width22 mm
Height500 gram
WeightNEW
EditionPAPERBACK
Binding30 JUNE 2006
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The ultimate guide to customer satisfactionfrom the people who understand it better than anyoneFor nearly forty years, J.D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Its trophy has become as recognizable as the Oscar, proudly advertised by companies that have earned it, in categories ranging from cars to cell phones to health care to hotels.A high rating from J.D. Power and Associates is the surest sign that a company is truly listening to its customers, and responding with outstanding service. But hearing the voice of the customer is easier... Read More