Satisfaction: How Every Company Listens to the Voice of the Customer

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Satisfaction: How Every Company Listens to the Voice of the Customer

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Highlights

  • 288

    Pages
  • 9780143062318

    ISBN
  • 15 mm

    Width
  • 22 mm

    Height
  • 500 gram

    Weight
  • NEW

    Edition
  • PAPERBACK

    Binding
  • 30 JUNE 2006

    Publish Date

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    Description

    The ultimate guide to customer satisfactionfrom the people who understand it better than anyoneFor nearly forty years, J.D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Its trophy has become as recognizable as the Oscar, proudly advertised by companies that have earned it, in categories ranging from cars to cell phones to health care to hotels.A high rating from J.D. Power and Associates is the surest sign that a company is truly listening to its customers, and responding with outstanding service. But hearing the voice of the customer is easier...  Read More

    About the Author

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    Chris Denove