Satisfaction: How Every Company Listens to the Voice of the Customer

7 Million + Happy Customers

100% Original Products

32 Points Quality Check

Satisfaction: How Every Company Listens to the Voice of the Customer

For every 100 Spent,
You earn 1 Bookchor Coins


  • 288

  • 9780143062318

  • 15 mm

  • 22 mm

  • 500 gram

  • NEW


  • 30 JUNE 2006

    Publish Date

Check Delivery

Enter pincode for exact delivery dates / charges and to know if express delivery is available

    Bookchor Assured

    100% Genuine books.

    The books that you get are completely genuine. The genuinity of the publication and authenticity of the books are individually checked. You will never receive a pirated product.

    Maximum Quality assured

    New books are crisp and fresh just like the ones that you handpick from the physical stores. You will not find a single smudge or scratch even though the book travels all over India for delivery. Even second hand books retain their highest quality.

    Get what you see.

    We take great care in delivering you the perfect book that you see on the website. Book cover, number of pages and book dimensions are exactly the same as mentioned in the book description . For used books we categorize them into ‘Almost New’, ‘Good, and ‘Readable’ - even the ‘readable’ books are of high quality.

    Honest discounts.

    We do not offer discounts just to attract you. The prices of the books are not falsely hiked to lure you into the greed of discounts. We offer flat discounts on MRP. The discount sales run throughout the year.


    The ultimate guide to customer satisfactionfrom the people who understand it better than anyoneFor nearly forty years, J.D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Its trophy has become as recognizable as the Oscar, proudly advertised by companies that have earned it, in categories ranging from cars to cell phones to health care to hotels.A high rating from J.D. Power and Associates is the surest sign that a company is truly listening to its customers, and responding with outstanding service. But hearing the voice of the customer is easier...  Read More

    About the Author

    Add authors to get new release updates, plus improved recommendations.

    Chris Denove