The text provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. Written from a managerial perspective, the text has strong strategy components. Examples from the world and India enriches the text. Key Features: Streamlined and Current-Enhanced coverage of Supply Cha The text provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. Written from a managerial perspective, the text has strong strategy components. Examples from the world and India enriches the text. Key Features: Streamlined and Current-Enhanced coverage of Supply Chain Management, Enterprise Resource Management, Six-Sigma, and Lean Manufacturing-topics that companies focus on today. Financial Coverage-Integrated coverage of the linkages between operations management and the financial position of companies. Integrated Indian Cases/Examples- Cases/examples woven around Indian manufacturing and services industries, like Delhi Metro Rail Corporation, Aravind Eye-care Hospital, Air Deccan, Asian Paints, Reliance Industries, Mumbai Dabbawallahs Free students DVD-ROM About The Author: : Nicholas Aquilano Now in well-deserved retirement, was Professor of Management at the university of Arizona in Tucson where he has been writing books and teaching undergraduate and graduatelevel courses in Operations Management and Project Management for over 25 years. He received his PhD from UCLA and has taught at Northeastern University. He has worked for General Electric, and he has also taught at Northeastern University and The Executive Institute of Yogoslavia. Richard Chase Justin B Dart Professor of Operations Management and Director of the Center for Service Excellence at the Marshall School of Business, University of Southern California. He received his PhD in Operations Management, as well as an MBA and BS from UCLA. He has taught at the Harvard Business School, IMD (Switzerland), and the University of Arizona. Dr. Chase has lectured/ consulted recently on service and excellence to such organizations as General Electric, the Southern California Gas Company, the Cato Institute, the Conference Board, Aloha Airlines, The Davies Group, and the American Marketing