Table Of Contents: MODULE A: INDIAN FINANCIAL SYSTEM I. Indian Financial System - An Overview 3 2. Banking Regulation 11 3. Retail Banking, Wholesale And International Banking, ADR, GDR And Participatory Notes 25 4. Role Of Money Markets, Fixed Income Markets, And Forex Markets, FEMA 37 5. Role And Functions Of Capital Market, Securities And Exchange Board Of India (SEB) 53 6. Role And Functions Of Mutual Funds, Insurance Companies, Bancassurance And Insurance Regulatory And Development Authority (IRDA) 69 7. Factoring, Forfaiting Services And Off-Balance Items 95 8. Risk Management And Basel II & HI - An Overview 107 9. Alliances/Mergers:Cnsolidation 125 10. Credit Information Companies Fair Practices Code For Debt Collection And Banking Codes And Standards Board Of India 133 11. Recent Developments In The Indian Financial System MODULE B: FUNCTIONS OF BANKS 12. Banker-Customer Relationship 13. Bankers Special Relationship 14. Banking Ombudsman Scheme And Consumer Protection Act 15. Payment And Collection Of Cheques And Other Negotiable Instruments 16. Opening Accounts Of Various Types Of Customers 17. Ancillary Services 18. Cash Management Services And Its Importance 19. Principles Of Lending, Working Capital Assessment And Credit Monitoring 20. Priority Sector Advances 21. Agricultural Finance 22. Micro, Small And Medium Enterprises In India 23. Government Sponsored Schemes 24. Self-Help Groups 25. Credit Cards, Home Loans, Personal Loans, Consumer Loans 26. Documentation 27. Different Modes Of Charging Securities 28. Types Of Collaterals And Their Characteristics 29. Non-Performing Assets - (Prudential Norms On Income Recognition, Asset Classification And Provisioning, Pertaining To Advances) 30. Financial Inclusion & Financial Literacy MODULE C: BANKING TECHNOLOGY 31. Essentials Of Bank Computerisation 32. Payment Systems And Electronic Banking 33. Data Communications Network And EfT Systems 34. Role Of Technology Upgradation And Its Impact On Banks 35. Security Considerations MODULE D: SUPPORT SERVICES - MARKETING OF BANKING SERVICES/PRODUCTS 36. Marketing - An Introduction 37. Social Media Marketing 38. Consumer Behaviour And Product 39. Pricing 40. Distribution 41. Channel Management 42. Promotion 43. Role Of Direct Selling Agent/Direct Marketing Agent In A Bank 44. Marketing Information Systems - A Longitudinal Analysis