TQM: Text With Cases

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TQM: Text With Cases

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TQM: Text with Cases is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, qu TQM: Text with Cases is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. This book includes real life case studies to support points in the text. It includes new material on Six Sigma, the Excellence Model, and ISO 9000-2000. It also covers the latest developments in the area.


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TQM: Text with Cases is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, qu TQM: Text with Cases is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. This book includes real life case studies to support points in the text. It includes new material on Six Sigma, the Excellence Model, and ISO 9000-2000. It also covers the latest developments in the area.
Additional Information
Title TQM: Text With Cases Height 23.9
Oakland Width 18
ISBN-13 9788181479914 Binding Paperback
ISBN-10 #8181479912 Spine Width
Publisher Elseviertech India Pages
Edition 2010 Availability In Stock

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