Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.
| Additional Information | |||
|---|---|---|---|
| Title | The Ultimate Question: Driving Good Profits and True Growth | Height | 15.9cm |
| Author | Fred Reichheld | Width | 2.5cm |
| ISBN-13 | 9781591397830 | Binding | Hardcover |
| ISBN-10 | 1591397839 | Spine Width | |
| Publisher | Harvard Business Review Press | Pages | 224 |
| Edition | Ultimate Question: For Driving Good Profits and T | Availability | In Stock |
