The Ace of Soft Skills

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The Ace of Soft Skills

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The Ace of Soft SkillsTable of Contents: Part I: Attitude 2. Big Picture, Pride, Passion and Process 3. Vision 4. Personal Accountability 5. Teamwork and You 6. Diversity Awareness 7. Lifelong Learning 8. Performance Expectations Management 9. The Art of Time Management 10. Stepping Up to the Plate 11. When Things Go Way Wrong at the Workplace 12. Tying It All Together: Work Your Way to Success Part II: Communication 13. Understanding the Communication Cycle 14. Distortion in Communication 15. The Why and To Whom Parts of Communication: 16. Knowing the Objective of Communication and Audience Analysis 17. Preparing for the Communication 18. Listening Skills 19. Body Language 20. Vocal Variety: Using the Voice Channel 21. Visual Aids 22. Putting It All Together 23. Resume Writing 24. Interviews 25. Meetings 26. Proposals 27. Status Reports 28. Giving and Receiving Feedback 29. Performance Appraisals 30. How to Present Bad News 31. Presenting to the Senior Management Part III: Etiquette 31. Phone Etiquette 32. E-mail Etiquette 33. Foreign Business Trips 34. Visits of Foreign Counterparts 35. The Big Deal About Small Talk 36. Respecting Privacy 37. Learning to Say No 38. The Role of Humour in the Workplace 39. English-language Skills 40. Reach for the Moon



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The Ace of Soft SkillsTable of Contents: Part I: Attitude 2. Big Picture, Pride, Passion and Process 3. Vision 4. Personal Accountability 5. Teamwork and You 6. Diversity Awareness 7. Lifelong Learning 8. Performance Expectations Management 9. The Art of Time Management 10. Stepping Up to the Plate 11. When Things Go Way Wrong at the Workplace 12. Tying It All Together: Work Your Way to Success Part II: Communication 13. Understanding the Communication Cycle 14. Distortion in Communication 15. The Why and To Whom Parts of Communication: 16. Knowing the Objective of Communication and Audience Analysis 17. Preparing for the Communication 18. Listening Skills 19. Body Language 20. Vocal Variety: Using the Voice Channel 21. Visual Aids 22. Putting It All Together 23. Resume Writing 24. Interviews 25. Meetings 26. Proposals 27. Status Reports 28. Giving and Receiving Feedback 29. Performance Appraisals 30. How to Present Bad News 31. Presenting to the Senior Management Part III: Etiquette 31. Phone Etiquette 32. E-mail Etiquette 33. Foreign Business Trips 34. Visits of Foreign Counterparts 35. The Big Deal About Small Talk 36. Respecting Privacy 37. Learning to Say No 38. The Role of Humour in the Workplace 39. English-language Skills 40. Reach for the Moon
Additional Information
Title The Ace of Soft Skills Height
Gopalaswamy Ramesh , Mahadevan Ramesh Width
ISBN-13 9788131732854 Binding PAPERBACK
ISBN-10 #8131732851 Spine Width
Publisher Pearson College Div Pages 472
Edition 2010 Availability In Stock

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